Refund policy

Returns and cancellations

You may request a return within 14 days of receiving your order. Before sending any items back, email contacts@deskcadence.com with your order number. Our customer service team will provide return instructions and the appropriate return address.

The registered address of Libertavia LLC is not a returns address. Do not send returns there. Send your return only to the address provided by our customer service team.

For a change-of-mind return, items should be unused and returned with their original packaging and included parts. You are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

If your order arrives damaged or incorrect, please contact us promptly so we can arrange a resolution.

You may request cancellation before the order is fulfilled. After fulfillment, the return process applies.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time.

This policy does not limit any mandatory consumer rights that apply to your purchase.